2218 fan Privacy Policy

This Privacy Policy applies to all users of the 2218 fan platform. When you browse our website, open an account, make a deposit, or use any of our services, you are considered to have agreed to the terms of this policy. 2218 fan is committed to protecting the privacy of its users and complies with applicable data protection laws.

This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete picture of the basis on which 2218 fan manages its relationship with you. If any changes are made to this policy, you will be notified via the website and the effective date of the new policy will be stated.

When you open an account at 2218 fan, we collect the following information:

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Password
• National ID or passport number (for identity verification)
• Address (country and region)

When you make a deposit or withdrawal at 2218 fan, we record transaction details. This includes the deposit amount, payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction time, and status. This information is retained to ensure financial security and to assist with investigations where necessary.

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login date, time, and session information
• Logs of which pages were visited and for how long
• Information obtained through cookies and similar tracking technologies

2218 fan uses your information directly for service operations. This includes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Customising the gaming experience
• Ensuring 24/7 customer support

To protect users' funds, 2218 fan uses collected information to detect suspicious activity. Automated alerts are triggered in cases of multiple accounts, unusual transactions, or unauthorised access. This process is carried out solely to protect the interests of every member.

We send important account notifications, transaction confirmations, and security alerts to the email address or mobile number you provided. You may opt out of receiving promotional messages, but essential account-related notifications cannot be turned off.

2218 fan uses industry-standard technology to protect your information. SSL (Secure Sockets Layer) encryption is active on our platform, keeping all data exchanged between your browser and our servers secure. Passwords are always stored in hashed and salted form and are never kept in plain text.

Only staff members who need your information to perform their duties have access to it. Our systems operate on role-based access control, where each staff member can only view the data assigned to their role. All access is logged and regularly audited.

We retain your information for as long as your account is active and for as long as required to meet legal obligations. Once an account is closed, relevant financial and identity-related information is kept for the legally required period and then securely deleted.

To complete deposit and withdrawal processes, 2218 fan shares the necessary information with its authorised payment partners. This includes mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as authorised banks. These service providers are themselves bound by obligations to protect their customers' information.

2218 fan is legally required to provide information when directed by a court or competent authority. In addition, we may share information with relevant authorities to assist in investigations into fraud, money laundering, or other criminal activity.

2218 fan does not under any circumstances sell or transfer your personal information to third parties for commercial purposes. There is no provision for sharing your information with advertisers or third-party marketers. This principle is strictly upheld at every level of our business operations.

The 2218 fan website uses cookies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and provide security protection
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand usage patterns and improve site performance

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some core features of the platform to stop working correctly. By accessing our site, you are considered to have consented to our cookie policy.

Every member registered at 2218 fan has the right to view and correct their own information. After logging into your account, you can change your name, email, address, and password from the profile section. If you notice any discrepancy in your information, please contact our support team.

You may request that your personal information be deleted by closing your account. However, information retained for legal reasons (such as financial transaction records) cannot be deleted immediately upon request. Please contact our support team directly for more details on this.

If you no longer wish to receive promotional emails or SMS from 2218 fan, you can stop this service by using the option at the bottom of any message or by informing our customer support team. Essential account-related notifications will still be sent at all times.

2218 fan strictly prohibits registration and use of its services by anyone under 21 years of age. Age is verified at the time of registration and proof of identity may be requested if there is any doubt. If a user is found to be under 21 years of age, their account is immediately closed and the collected information is deleted after the relevant process is completed.

For more details on responsible gaming, read our Responsible Gaming page, which outlines effective ways to keep yourself safe.

2218 fan reserves the right to amend this Privacy Policy as needed. If any significant changes are made, a notice will be posted on the website and the "Last Updated" date at the top of the document will change. Continued use of the platform after any changes means you are considered to have agreed to the new policy. For this reason, it is advisable to revisit this page from time to time.

To learn more about us, visit our About Us page, which contains a full description of 2218 fan and its services.

If you have any questions or complaints about this Privacy Policy, please contact the 2218 fan support team. We provide support in both Bangla and English, seven days a week, twenty-four hours a day.

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For general enquiries, check our FAQ section first — you will find answers to many questions there.