Terms and Conditions

1. Introduction and Applicability

These terms and conditions ("Terms") apply to all services, products, and content on the 2218 fan platform. By accessing, registering on, or using any service on this platform, you confirm that you have read, understood, and agreed to abide by these Terms in full.

2218 fan reserves the right to modify these Terms at any time without prior notice. Any changes take effect from the date they are published. It is each member's responsibility to visit this page regularly and stay informed of the latest Terms.

To learn more about our platform, you can read the About Us page, which contains detailed information about 2218 fan's services, goals, and scope of operations.

2. Eligibility and Membership

2.1 Age Requirement

2218 fan's services are available only to individuals aged 21 and above. Every new member must declare at the time of registration that they are over 21 years of age. 2218 fan reserves the right to request documents to verify age, and transactions may be put on hold until account verification is complete.

2.2 Single Account

Each person may open only one account. Opening multiple accounts or creating an account using another person's identity is strictly prohibited. If such activity is established, the accounts concerned will be closed immediately and any funds held may be forfeited.

2.3 Accurate Information

All information provided at registration — name, date of birth, address, mobile number — must be truthful and complete. If any details change, the member must update their account promptly. 2218 fan reserves the right to cancel accounts registered with false or misleading information.

3. Account Security and Password

Each member is personally responsible for the security of their account. Login credentials (username and password) must never be shared with anyone else. Use a strong password and change it regularly. If you suspect any unauthorized access to your account, notify the 2218 fan support team immediately.

2218 fan will not be held responsible for any activity carried out on your account by a third party. All transactions made through an account will be treated as having been made with the consent of the account holder.

4. Deposits and Withdrawals

4.1 Deposit Terms

Funds can be deposited at 2218 fan via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳200. Each deposit must come from an account registered in the member's own name. Third-party deposits are not accepted and such transactions may be held until verified.

4.2 Withdrawal Terms

Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum withdrawal amount is ৳500. Withdrawal requests generally take 30 minutes to 3 hours to process. Withdrawals may be put on hold if the account has not been fully verified.

4.3 Payment Restrictions

2218 fan reserves the right to block any transaction suspected of fraud or money laundering and to notify the relevant authorities. Additional verification may be required for unusual or suspicious transactions.

5. Bonuses and Promotions

All bonuses and promotions at 2218 fan carry their own specific terms, which are clearly stated at the time the offer is announced. The welcome bonus is a 120% bonus on the first deposit, up to ৳10,000, with a wagering requirement of 20 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,200 bonus, and the wagering requirement will be ৳1,200 × 20 = ৳24,000.

Attempting to withdraw before meeting the bonus wagering requirements will result in the bonus being cancelled. Claiming a bonus through multiple accounts, false information, or by exploiting the system may result in account cancellation and forfeiture of the bonus. Each promotion can be claimed only once and within the specified time limit.

6. Betting Rules and Gaming Conduct

All types of bets at 2218 fan (sports betting, casino, slots, live casino, etc.) are governed by set rules. Once a bet is confirmed, it cannot be withdrawn unless specific instructions are issued by the platform.

If any result is displayed incorrectly due to a technical error or abnormal circumstances, 2218 fan reserves the right to correct or void that result. Using bots, automated software, or any scripted method to place bets is strictly prohibited, and any account found doing so will be closed immediately.

7. Prohibited Activities and Account Closure

The following activities are strictly prohibited and may result in an account being suspended or permanently closed:

• Creating an account using a false identity or another person's details.
• Opening or operating multiple accounts.
• Exploiting the system to meet bonus requirements ("bonus abuse").
• Using betting software, bots, or automated scripts.
• Using the platform for money laundering or transactions involving illegal funds.
• Harassing other members or attempting to compromise the security of the platform.

2218 fan reserves the right to close any account at any time, with or without stating a reason, if it is considered that the member in question has violated these Terms.

8. Responsible Gaming

2218 fan is committed to responsible gaming. We provide members with the ability to set limits, take breaks, and voluntarily suspend or permanently close their account if needed.

Gaming should never be seen as a source of income. Betting is for entertainment, and if anyone feels it is getting out of their control, they should seek help immediately. Our Responsible Gaming Policy contains detailed guidance and support information.

9. Personal Data and Privacy

2218 fan collects, stores, and uses members' personal data for the purpose of providing services. How data is collected, how it is used, and what your rights are — all of this is explained in detail in our Privacy Policy.

By continuing to use the platform, you are considered to have consented to our data collection and processing practices. Personal data is not sold to third parties.

10. Intellectual Property and Content Rights

All content published on the 2218 fan platform — logos, designs, graphics, text, software, and databases — is protected under the intellectual property rights of 2218 fan or its suppliers. Reproducing, distributing, modifying, or commercially using any material without prior permission is strictly prohibited.

Game software and content used on the platform are the property of the respective game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others) and are subject to their independent ownership rights.

11. Service Availability and Technical Issues

2218 fan strives to provide uninterrupted service, but temporary disruptions may occur due to maintenance, server upgrades, or unforeseen technical issues. 2218 fan will not be liable for any losses arising from such circumstances.

In the event of an internet disconnection during an active bet or game, the outcome recorded in the system will be considered final. If any issue arises, the 24/7 support team can be reached via live chat or email.

12. Dispute Resolution and Complaints

If you have a complaint about any matter, please contact the 2218 fan support team first. After a complaint is submitted, our team will review it and work toward a resolution as quickly as possible. For general questions, most topics are covered on our Frequently Asked Questions (FAQ) page.

Complaints must be submitted within 30 days of the incident. Complaints filed after this period may not be considered. In matters of dispute resolution, 2218 fan's decision shall be final, unless both parties mutually agree to another arrangement.

13. Limitation of Liability

Under no circumstances will 2218 fan be held liable for the following:

• Direct or indirect financial loss resulting from the member's own actions.
• Errors or failures in third-party game software.
• Any issues caused by external factors (internet outages, power failures).
• Defects in the member's own device or software.

In the above cases, 2218 fan's total liability shall in no event exceed the original value of the transaction in question.

14. Changes to Terms and Termination

2218 fan reserves the right to amend, add to, or remove any part of these Terms at any time. For significant changes, an effort will be made to notify members by email or through the platform, though this is not obligatory.

If a member does not wish to accept these Terms, they may request that their account be closed. Any available balance will be returned subject to verification before the account is closed, excluding any bonuses whose conditions have not been met.

15. Contact and Support

For any questions or matters related to these Terms, you can contact the 2218 fan support team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

The support team is able to assist in both Bengali and English and will work to resolve your matter as quickly as possible.